Checking Record Data

💾 Hard Drive Reindexing After Power Interruption
The "checking recording data" message means that one or more of your hard drives is likely re-indexing its video file structure. This usually happens after a sudden event, like a power interruption or outage. 

Why it takes time: Because your system has a very large capacity, this re-indexing process can take a significant amount of time.

When to worry: If this process continues for more than a couple of hours, it could unfortunately indicate that one or more of your hard drives has been physically damaged by the power issue.

🛠️ Diagnosing a Potential Hard Drive Issue

Check the System: Access your NVR menus and look for any error messages in the system logs or run the built-in diagnostic tests. You can do this step remotely through autonat.

Isolate the Faulty Drive: If the system confirms a hard drive error, you can attempt to locate the faulty drive by physically disconnecting them one at a time until the system stabilizes. This will help you identify the drive that needs replacing.

🧑🔧 Recommended Next Step: Hire a Technician
We highly recommend getting a local licensed security technician to come on-site to look at the problem. They have the expertise to safely perform the diagnostic steps above.

Support for Technicians: They are welcome to call us during business hours for technical assistance while they are working on your system.

🔄 Hard Drive Replacement (RMA) Procedure
If the technician determines that a hard drive is indeed faulty, here is our replacement process:

Standard Replacement: Once the faulty hard drive has been identified and sent back to us, we will replace it with a new one free of charge under warranty.

Advance Replacement: If you need a new hard drive shipped out immediately (before you return the faulty one), we can arrange an advance replacement. We will invoice you, and the new drive will ship once we receive payment. Once the faulty item is returned to us, your account will be credited for the invoice.